Customer Escalation Process

We at Campus 365 believe that proper Training and Support is an integral part of the successful implementation of Campus 365 for your institute.

In case you find your experience unpleasant due to any reason, feel free to drop in your feedback. Be ensured to get a call within 4 hours regarding your  grievance.

Level 1

Shashank Trivedi

Support Lead, Campus 365 Support


Expected action: Team leader will analyse the ticket details and question the agent to understand the complaint in depth. If required he will also coordinate with technical and sales team to bring right solution. You can expect a reply and right action in 10 working hours.

Note: It is recommended to always send an email first with details of the ticket, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick-up the calls immediately.

Level 2

If the above leader is not accessible or not able to address the grievance effectively & efficiently, please contact our Director - Mayank Singh

Director, Campus 365


Expected action: Mayank Singh will coordinate with other leaders to understand the challenges and bring the best possible solution. You can expect a reply and right action in 48 working hours.

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